Hey all,
So, I'm making this post as a member of BTCGOSU just to inform everyone over here that Shuffle casino is currently not under the control of the original owner. We are in direct contact with him and will try to keep everyone informed, but just small PSA.
I don't know if contacting the support chat was a great idea, but I did and their support response was that your claim is fraudulent. It looks like there's something wrong with BTCGOSU rather than with shuffle.com. Anyway, for sure, someone from shuffle.com will address your claim, we just need to wait for that announcement.