Looks like Freebitco.in is facing a lot of challenges now. Since for what I see in this thread there's a lot of user complaining a lot of things which is not really good to see. Also don't know what's happening to them and there's no one coming from their side answering questions so for sure that a lot of issues also heated up discussion will grow up especially if there's no support will handle this cases. I hope this is not the sign the Freebitco.in will come to an end since they are somehow became an institution of gambling industry in this forum and its sad to see them departing like this since they already got huge player base. So hopefully there are just minor issue happening and they came back here to settle those possible problem then help those people have legitimate issues solve those troubles what they encounter from their casino.
User support, or rather the lack of it, is probably one of the main drawbacks of freebitcoin. However, I highly doubt that freebitcoin will end in the foreseeable future. At least because there is still a huge active audience, including whales, who are willing to wager huge amounts of BTC. A good example is a user who won the Lambo lottery and then wagered several hundreds of BTC on the freebitcoin site.