I think you are not being fair to this person who has taken out time to make a very huge complain such as this, do you have any idea the other websites such as betcoin.ag and playbetr.com are doing to other people's account, if you dont trust this person's complain kindly refrain from judging them.
I don’t understand why only new users are defending the accusers. I have seen this happen hundreds of times so Iam not surprised, this is happening where new accounts are created just to support the accuser who is also using a new account to create a case. This raises suspicions about the story of the OP , and doing this makes you seem more guilty rather than increasing your chances of getting help by other users.
However, I never take sides in cases against casinos. I just read the complaint and reply to the details provided by the OP. If I had seen more evidence that the accuser did nothing wrong, I would step in his side to help him and how to find a solution to get another chance for doing KYC process.