We can't put so much trust in a service which doesn't have active support, as it's a clear sign they completely neglect their userbase's demands.
I won't take long to red tagging wetsuit, TheQuin and the PR. There is no way this would happen on a decent site like Pokerstars where I play regularly.
A pity that a successful case of a business made from 0 in the forum and that will have made so much money in an honest way is neglected like this.