I'm not sure if you're picking a good name for your service, because the first time when I see your domain name, I automatically think your service is a tumbler/mixer.
If you have Tor version it will be better since you're promoting "anonymity".
We do not charge a fee for refunds. The return of tokens is done by sending the private key where your funds are stored, or, in the case of coins, a form will appear on the exchange page where you need to enter the address to which you want to return the funds and click the "Submit" button. After this, your funds will be automatically returned to you.
Even though it's a good thing you want to refund the money and covered the transaction fees, but I still don't like the way you make Bitcoin as non fungible.
Good afternoon.
Thank you for your feedback.
Zeusmix is a platform for instant cryptocurrency exchange. We do not have and will not have functionality for mixing cryptocurrency. I would like to point out that many mixers do not have the word "mix" in their name, but they are still mixers, so this cannot be a definition of a mixer.
The onion website will be launched next week.
Regarding the topic of refunds, maybe I was misunderstood, but our service does not charge a fee for refunds; however, the network fee remains the user's responsibility. For example, when an exchange request is created, a unique address is generated for this request, to which the client must make the payment. The client transfers, for instance, BTC to this address. After the required number of confirmations, an AML check takes place. If the funds pass the AML check, the exchange continues; if they do not pass, a refund form appears on the exchange page, where you need to specify the address to which you want your BTC returned and click the "submit" button. After this, your bitcoins will be returned instantly from the same unique funding address to which you made the payment for the exchange request.
With respect,
The Zeusmix Team!