But all the same it's nice to hear and see a big Bitcoin faucet like freebitico resolve their issues atleast their trust is increased with their resolution to this escalating matter.
I do not think like you.
Resolving an issue or some serious issues is not help to increase their trust or reputation. The best way to defend and increase reputation is don't create issues.
No casino is perfect with absolute immunity from experiencing one or two issues happening, at least not regularly, what's important is how fast and responsive the y get to handle those issues when they do occur. I don't think any reputable casino like freebitco will intentionally want anything short of the positive to tamper with their renowned reputation they have built with the community throughout the years just like that.
Resolving an issue or some serious issues is not help to increase their trust or reputation. The best way to defend and increase reputation is don't create issues.
Taking proactive measures is always better than being reactive but no matter how good or trusted the casino is, there will be issues with the customers from time to time and a good casino will resolve them honestly. Also, it matters a lot as to how fast the customer service of the casino is. The players will always create tickets / issues and the casinos will focus on resolving them promptly.
It's a good one that they freebitco have been able to take control of the issues and complains... This is technology and there are situations that you can't help but act reactive to it to get to the root of the problem. And It's great to know that users have started dropping reports of successful withdrawals to that effect.