There might have been some issues that made them log him out. Sometimes stories like this are usually done to give the company bad names. Because I know sportybet very well as ice seen a lot of people win so much and got paid never have I heard of their account being logged out. Ur might also be that he has cheated their website or better one way or the other and got detected so he had to be logged out. Though I still don't get the whole gist after reading the link.
If he is telling the truth, the it's nice he had come out to the public to ask for help and I'm very sure he will get some help that might call the attention of sportybet management team. For me, in such situations I'll do same and hope I get my account back so I can cash out my funds.