Yes, when entering the exchange amount, you are shown the minimum and maximum values that our platform can process for the exchange. We are currently in the beta version, working with low liquidity. Additionally, we plan to add a separate section on the website displaying the current data of our liquidity reserves.
I liked that you guys were being honest here with your reserve funds. Not only me but others will also agree that a lot of platforms came here showing fake reserves which looks insane to be true. But they never managed to get the trust of the community. The honest move helps new startups for their business.
Therefore, this is not a problem because, for the refund, the client will need to specify the required address for the refund and confirm it by clicking the "Submit" button to process the refund. Thus, such an error will not occur. I apologize if I misled you.
If users could specify the wallet address before getting the refund, then it's okay. But you said it's an automated process which may confuse examplens and the line
"the funds will automatically return to the address from which the payment for the exchange request was made". After reading that line, I also thought the refund would return to the address it came from.