I am not sure whether I should remove the negative feedback and I also want to know others opinions.
Maybe, we can consider changing the feedback type to neutral for now? or remove it? I am not sure.
It was obviously a technical problem and not an intention to deceive users. The flag and negative tags that were left and based on this reference are obviously no longer appropriate. I don't know if there are any other active scam accusations, but I would consider this as solved.
Looking at everything that happened here, I personally did not get the impression that there were any scam intentions.