Hello everyone, my name is Jess, head of customer success department.
I apologize for making you wait for the reply. We've found out about this thread recently.

Regarding the above, the player clayton77 is right we do not require any documents upon registration. On the one hand, this is our advantage because we want to provide flawless service for players, on the other hand, it is our disadvantage because we constantly come across such cases as here.

This is a classic case when players create several accounts to take advantage of the bonus wager. To prevent this from happening, this is monitored by our risk management department and the anti-fraud system. Clayton77 was spotted in the list of other players using the same strategies for sports betting to complete the bonus wagering requirements quickly.

We do not disclose the details of investigations to prevent abusers from using this information for their purposes to bypass our anti-fraud system. For obvious reasons, this may cause financial losses to our company.

But, regardless of these circumstances, we returned his deposit in full.