They are hiring support just now after many years of existence while they encounter a simple backlog problem with their website. If you’re right that they have corporate “team” already. I’m sure that the 2 guy I mention before should be included on their decision making since they are the main owner of this casino.
It’s impossible for a representative to hire a new employee without the boss approval based on my corporate experience on both online and physical company.
I can have a business advertise on this forum, I can be the CEO of the company and can maintain my own account here since I love this place. I can have a set of staffs even a few hundreds but for some special job I may need to hire a third party specialist [it could be a team] to hire with a contract job. It's possible. I am saying can we stop speculating when we have no information to talk about?
I get your point really. But what I’m trying to achieved on my point is that the owner presence is crucial here in time of uncertainty. They are very active here before issue like this arises. And now only the PR account step in that usually just provide announcements here without any interaction with users.
If this PR claiming that they are discussing with the team then the owner is with them which his presence is needed.
For example, You don’t see Binance just letting their PR guy made an announcement whenever their company facing critical issue but rather CZ step up always. I think you get already my point right?