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With the current status that they have, most of the users are feeling the same as you. But if ever they get back on track and fix all of their backlogs, then that's possible to reclaim the trust that they gained all over the period of time.
It's such a waste if they won't fix all of these issues that they have after gaining that much reputation in this community. Let's see where it is going and maybe they're trying to do something better this time.
It won't be quick but as long as some moves are being done, they might get back on it. Otherwise, the stance of most won't change.
The good news is that several things have been resolved including previously pending email. Many customers have successfully withdrawn their money from freebitco.in, but there are several other problem that may not have been resolved and of course all are waiting for clarification from the team. They say they are recruiting a new team, which is good news, so I think waiting patiently is a good choice right now.
Of course the sooner the better, but some people wish the owner or another freebitco.in representative would have something to say at this thread instead of just freebitco.in PR. I'm definitely waiting for the good news to come, including the announcement of new team members.
I think that the PR is doing its job as the representative of the company and if already said that they're trying to extend their team by hiring new members that shall help to address their current issues, maybe that's enough for them.
I know that those affected ones aren't satisfied with it but let's see until how long the remaining issues are going to be solved.
While concerns are also here in the thread, they've got the whole time to respond on them maybe privately to cater their issues.