From the look of things and my personal observation, I thjk it's clear enough to understand that possibly some of the teams, or previous teams rather, are no longer functional, and I am personally suspecting that they likely had some serious internal issues which they are hiding from the public.
Said this because, all of a sudden, TheQuin (which is one of the most recognized board member of freebitco) no longer comes to this forum, and even when he does, he stopped replying to freebitco user's concerns on this thread, so that says something.
Them being a well experienced player in this industry, they really shouldnt have allowed this issue get to this level before seeking out solution, but all the same, let cross our fingers and see what the future is freebitco will turn out to be, whether they Wil be able to restore their dying reputation or they will end up losing it completely.
What you are saying makes sense and things are more clear now. The recent incidents could have been handled very well but it just became worse day by day.
TheQuin not responding on this thread anymore shows us that things are off at freebitco.in.
Freebitco.in PR announcing that they are hiring customer associates confirms that TheQuin won't be responding on this thread any time soon.