Interesting--I'll definitely be keeping an eye on what develops here. 

Wasn't there another big company (I'm thinking a hardware wallet) that partnered with Changelly, or am I thinking of another instant exchange?  And I've always given them the benefit of the doubt when it came to complaints on the forum, since many times whoever was making the scam accusation never followed up on whether the problem was resolved or not.  That said, I've seen enough scams in the crypto space to know that things are rarely what they seem, and even long-time, seemingly legitimate businesses can turn rogue at the drop of a hat.

Are there any instant exchanges that Changelly isn't a part of?  I'm not sure how popular the other ones are, but I know Changenow has been around for a while and has also had tons of complaints.  There are a bunch of smaller ones if I'm not mistaken, and they've got to be registered in some country with lax crypto laws--if they're registered at all.  Anyway.  I'm not sure what to expect at this point, but I can't say I'm excited about this drama.  Shit like this does not help the cause of bitcoin in any way.