I have e-mail correspondence in which they write that my witdhraw will be processed and I will receive a bonus for the largest deposit in a week and another bonus for the fact that the withdrawal is longer, these promises were made a year ago , I have not received anything from them until today, so I even lost my deposit.
I guess you should also bring that Email here to prove all your claims against this casino , because you are correct that they have gone for a year while you are waiting for your funds till now.
do they stopped communicating to you? sorry that you need to experience this but lets see what their representative has to say this time here.