Dear Community Members,
We appreciate your feedback and concerns regarding our responsible gambling policy. We take these matters very seriously and want to assure you that we have thoroughly reviewed our system to ensure that it is functioning correctly.
At Sportbet.one, we are committed to promoting responsible gambling and providing a safe environment for our users. Our policy includes a cooling-off period and tailored self-exclusion durations to help users maintain control over their gambling activities. Here's a reminder of how our responsible gambling policy works:
Cooling-Off Period: When a user requests account closure, we implement a 24-hour cooling-off period during which the account and any linked accounts are temporarily disabled. This allows users time to reflect on their decision without the pressure of immediate gambling options.
Tailored Self-Exclusion Durations: After the cooling-off period, we offer personalized self-exclusion options. Users can choose exclusion periods ranging from one day to permanent exclusion, with intermediate options such as one week, one month, three months, six months, and one year. This flexibility ensures that the self-exclusion duration aligns with the user's needs and promotes healthier gambling habits.
Recognizing that the journey to responsible gambling doesn't stop at self-exclusion, we urge those with concerns about their gambling habits to seek professional advice. You can start from these accredited resources and organizations: GamCare, Gambling Therapy, and the National Council on Problem Gambling. Counseling is the next step if you feel the problem persists and you need treatment.
Sportbet.one highlights its commitment to the well-being of its community, so you can contact our support 24/7 and request assistance in enabling the cooling-off period. Remember, you’re not alone; we’ve got you!
We apologize for any inconvenience or harm caused by any issues you have experienced. At Sportbet.one we value your reviews and feedback, and we are here to support you. If you continue to encounter problems or have any further concerns, please do not hesitate to reach out to our support team directly. We are committed to addressing any issues promptly and effectively.
Thank you for your understanding and for being a part of our community.
While this is encouraging to read. It is clearly not enough to apologies for the harm you caused. You are admitting here that your responsible gambling policies were not followed correctly for myself and others The harm caused to your direct gain . We refunds for when you failed in your duty of care, which you acknowledge here.