-snip-
I think you missed the screenshot shared by GofarChan. Or maybe I am missing something.
You're right - I missed the image he posted, that was my mistake.
GofarChan requested two withdrawals.
The first one was requested 9 minutes after the first deposit and the amount was 64.467 USDT. The second one was requested only 5 minutes after the second deposit and the amount was 57.09 USDT.
Almost all casinos expect users to bet a minimum of 1x after they make their first deposit - this is intended to prevent customers from only taking advantage of the first deposit bonus. I think in the above case GofarChan has already bet several times so the balance he withdrew is already higher than the amount he deposited - so I don't really understand what the problem is.
Luckily he's been getting guidance from the team - I hope the problem is resolved.