We have made an inquiry about the match-fixing allegations with a competent authority and an investigation was started. Funds will not be released, nor any further information shared until these investigations are completed. This is standard procedure and trumps any potential arbitration process.  Thank you for your help!

On another note about the reactions so far (and this will be probably the last statement on this forum about this):

We are very sorry to see, that reputable members of this community like efialtis and others immediately take side of some random (potentially criminal) guy over a business, that has a 10-year track record of serving all customers well and fairly. There must be a lot of scammers among the crypto bookmakers to make you react like this. 

It reminds us of the degen1 case. We were also accused of stealing (6-figures) from an honest gambler by various reputable parties in the space and everyone was certain, that the only right thing to do was to pay degen1 out immediately.  We were not allowed to speak about this case back then because investigations were ongoing, but it turned out, that degen1 was indeed a criminal, who stole large amounts of money from various parties. All funds were ultimately handed over to US authorities and were hopefully used to compensate his victims.   

You may always reach us via email.