I have just seen this reply. Through the time I have been on Rollbit I have made many deposits and withdrawals, and not once has the issue of my location been an issue. Recently, I managed to make some gains and wanted to withdraw them, and suddenly the account is wiped clean and deleted? $64k of my earnings are completely wiped suddenly?

I understand that your data does not support me living in Luxembourg as I explain on my initial post, I connect on the phone with my mobile data. The connections from the UK come as I work there frequently (and for work purposes I have had to purchase a UK SIM as it is required). When connecting from LUX (which I see from the data it registers as Spain given the mobile data), not ONCE did I see the prompt of being connected to a restricted region.

As for why I still use the phone family plan I had in Spain, it is way cheaper, as we get free roaming in the Schengen area (we pay the same fare throughout Europe), therefore it is a cheaper and more convenient option.

All I ask is the chance to prove that this is true, I can facilitate my contract, my rent agreement, my bank details - I just want to be able to withdraw the amount that I earned. Please let me complete a full KYC process to prove that what I say is true.