OP had their deposit returned (including an extra $1,357.41) and account closed after their own admission of playing from Spain and the UK. We are prohibited from accepting players from these regions, as per the terms of our license.
OP claims to be residing in Luxembourg, but our data does not support this, nor does it negate the fact that they've been playing from restricted regions.
Where has there been an "own admission of playing from Spain and the UK" ? @OP, did you ever do that? If so there is nothing that can be done here I guess.
BUT, actually the rules state players
residing in the banned regions are prohibited to play. He is not residing there as he says. Also residing is not visiting. He explained the Spanish IPs.
Anyway, returning the 1400$ deposit and keeping 64k is quite an easy way out, isn't it?
By the way, why has ne never been asked for KYC or been addressed about his IP before if there are soooo many Spanish IPs???
I can tell you why, because he was depositing and losing, right? No problem using a Sanish IP to lose. You just don't like paying wins.
"OP claims to be residing in Luxembourg" , if you don't believe him then do KYC and let him prove it.
I never admitted to play from Spain and the UK, I was barely explaining why the IP ping showed Spain and the UK respectively. As you point out, the fact that my IP was showing Spain or the UK was never flagged to me and I never received a warning or pop-up for this, therefore, how was I supposed to know that my pings where in fact from the country my SIM is from and not from LUX where I was in? This could easily be settled by completing KYC, and as I stated before I am happy to provide all the documentation deemed necessary, including LUX resident permit, Spanish ID document, employment contract, rent agreement, etc.
Thank you, will also bring this up with Ask Gamblers and ThePogg, could you provide further details on this on PM by any chance? @Rating Place