Hi @GofarChan, in order for you to make a withdrawal request after making a deposit, your deposit has to be wagered 1x. Good luck!
I already did the wager 1x,then tried the withdrawal, and it's still unprocessed until now ? come on bruh? holiday in summer time ? where is the instant withdrawals as the platform said ?
I have checked your casino history and so far you've used the welcome offer free spins on Gates of Olympus. These spins don't count towards the 1x wager rule of the deposit. Three hours later, you made one spin after that. The amount of that spin doesn't equal the total deposits you've made.
To make a clear example for you: If your first deposit was $50 and your second deposit was $50, and in between those deposits, you didn't play anything other than the free spins on Gates of Olympus, you've wagered a total of $0 of your original deposit amounts. To be entitled to the withdrawal, you need to bet a total of $100 in this example.
I guess he does not really understand with the term "wager 1x" as it seems that he understands it like he need to place 1 bet only while in fact he should wager the same amount as his deposit amount.
By the way, I received free spins bonus few days ago and I'm not sure what kind of promotion was that?
Although the free spins was only 5FS worth $0.1 each but I appreciate it as maybe you give free spins based on user's activity.
My question, is it random reward or it is something that you give once your player meet specific wager activity?