Hi,

Thank you for getting in touch, in this circumstance what's occurred is OP has been identified for sports abuse by our sports provider, this might be arbitrage or other mechanisms. In most circumstances the identification is correct however we accept occasionally someone might be incorrectly identified.

Once flagged for sports abuse, we suspend the activities of the account and return any deposited amount, in some circumstances it might be the case that the has been using multiple accounts and has already withdrawn a lot in profit before the abuse was detected so already has had the deposit reimbursed.

I will investigate this matter and make sure everything is correct, I believe it's the case of the former, that OP had multiple accounts instigating sports abuse and has been reimbursed already but I will take it to the team and update here when I am sure everything has been resolved.

Bobstone,
DuckDice Live Support