OK, an update on the situation,

Some bad communication on our side internally, we believed this to of been solved already however it was mixed up with another case of abuse we were investigating thus my comments about multi-accounting in the previous post.

We have now paid OP his original deposit amount, his wins are still, unfortunately, forfeited as per our policies regarding people flagged for intentional sports abuse.

Apologies this really shouldn't have gone on for as long as this or required OP to post on bitcointalk for us to notice, we will investigate our procedures and make sure in future such a mix-up cannot happen again.

I will stress this is an extremely rare situation, our provider is very stringent in ensuring checks are fair and thorough.

Bobstone
DuckDice Live Support