That is such a lie. I made about 5 bets, 3 of which were live. I guess the point is that I increased my deposit 4 times, so why should you pay it out, if you can just declare me an abuser and not pay anything.
I read other posts with complaints about duckdice.io, in which I noticed a large number of dishonest actions of this casino. So my advice, stay away from them and do not carry their money. There are much better alternatives.
DuckDice is actually one of the casinos who are very prompt on handling cases upon being notified [as evidenced on this situation] and one of the very few that --at least according to what the data said on my list-- have a 10/10 reputation of resolving an issue.
Previously, as explained above by their representative, the long silence was due to a mix up, and that they profusely apologized for that. However, it seems their original standing stays, that you're violating their sportsbetting rule.
Granted, you only made 5 bets on DuckDice. However, if you previously had similar case with other casino who happen to share provider with DD, there is a chance that the detection and record carries over. Did you?
bobstone, thank you for the very prompt reply. That's way sooner than I actually expected to be.