I was already going to comment the same thing, because he was using a casino with a very bad reputation. Maybe the answer is because he was lucky enough to have been using the casino for a long time and not have had any problems and it is only now that he started having problems, so it makes sense.
From what I know this site was released on 2018 and op only started using on 2021. Maybe they did not bother to check its reputation because even back then it seems that many opposed against this particular casino.
or maybe op thought that their experiences are subjective and others' might not be a problem of his'.
Anyway I think the casino now has no any hopes. They will not be letting you withdrawing any time soon and people should stop giving their money to this site altogether.