Pretty sure that the casino will not give any info about how the OP got the judgment from their risk management because "it will be used to abused their platform" if it will be public, something like that. Their judgement is always final unless someone mediatate in between.
There is always two side of a story and unfortunately many users on the forum especially the newbie members who are creating scam accusations are not always true as they like to say. They do not describe the whole story. I don't know BITZ, never checked their platform but if this is an establish business then I don't think without any good reason they will try to upset a customer.