I am having a hard time understanding what you mean here, what happened to your 'main mailbox'. Were you hacked or something? Can you try to be more explicit about what happened, you might even get better suggestions from members here, to avoid a repeat in the future.
They will certainly not publicly present here the details of how their email server was hacked. This would probably only bring more complications in the future. We, as observers from the side, do not have to know everything that happens in the background.
Yes the mailbox has been hijacked 🫤.
Things like this are one of the reasons why many refrain from providing KYC everywhere. Data can easily fall into the wrong hands. We have seen similar cases even with much more reputable (at least at that moment) services, so it is very difficult to trust some beginners.
At the moment, we haven't received any emails yet.
The email address is only for assistance related to order numbers, transaction numbers, and cryptocurrency addresses.
We don't receive any documents through this email address, and if a user sends documents, they will be deleted.
Additionally, once the issue is resolved, we will delete the emails after 2 days.
We understand that gaining user trust is challenging, but we assure you that this situation will not happen again.