When Kucoin has already confirmed that the funds have been released from thier side then you will need to contact ByBit exchange. If they are not helpful or are clueless then you should comeback and update this thread with their reply. This is the first time I have read of such a problem. If you have entered all the details correctly then they will be able to locate the funds credit your exchange wallet.
Bybit has sent me the refund TXID and it is the due of kucoin to the coins back to me. But kucoin is saying that I should pay 40$ which is abnormal.
Sorry about this my friend, this is so serious and I do not pray it to happen to anyone as it could be so frustrating if one is dealing with two companies in disputes especially if one is not so accessible or cooperating. I hope you get your money back eventually. I would have furnished you with the contacting means of Bybits through the community and discord channels that had been provided for you, but since you were already satisfied with their response of handing you the needed refund TXID, there may be no need for more again. But still, in case you need it, in addition, the email at
support@bybit.com may still help because what they couldn't solve through chat communication was done through email contacts.
By the way, the $40 fee is crazy and I wonder how much you sent that would make it worth it to give them such a huge amount. Is it not their customer issue that is bound to be solved for free? I hope this is not an extortion to stylishly get money from people. This is a lesson for me and it is not the first time I read that transactions were stuck under Kucoin. It was in mass stuck about 2 months ago and even issued compensation then. Maybe they were testing how they will hold people's transactions by then, who knows? I've completed over 1000 crypto transactions and one has never stuck, thankfully, I only performed 3 transactions with them and I think that would be the last.