people prefer making payments in bitcoin sometimes but we may not really understand some people do not really want to even go close to bank or do anything with bank, so they prefer using the bitcoin as a means of exchange for them
There are people who do not want to carry cash on them due to many reasons but one of them is for safety purposes. But some of these people are also unbanked which creates a complication.
This is where crypto or bitcoin comes in. People now have another option and that is what is appreciated in adding bitcoin/crypto as a payment method