Your AML page is very bad and there is no listing the possibility of refunding if you do not want to complete KYC verification, so there is no benefit from using the reserve as long as you impose identity restrictions on most of the transactions. The service works from about two years and only got 5 reviews.
When creating an application, we have exchange rules where it is indicated.
https://cryptobaron.org/en/rules / clause 8.10.
Without familiarizing yourself with them, you will not be able to make an exchange. It's the same with the AML/KYC rules. We are a relatively new service and are just starting our development.