I think you missed
the post made by freebitco.in PR.
freebitco.in PR already confirmed that CSFBC is their official representative on the forum and will be responsible for handling support requests.
Yes, I missed that post. I thank you for the information.
Now, we already had confirmation from the team, let's move to my second recommendation.
- A position description for your account (in text) like the freebitco.in PR account has with "freebitco.in Official PR Account"
It will help everyone to know you are one of team members, and can help impersonating attacks in future too.
A short text description like "freebitco.in customer support staff" for CSFBC is not too bad, isn't it?
I see in the name, there is CS which, in my thinking, is for Customer Support.