You don't seem willing to answer certain questions, which makes you look untrustworthy in my book. Also, after a quick look, your fees are around 4%. I know of other instant exchanges that are reliable and have fees up to 1%. That's a big difference. I doubt you will have much success here with the way you have started.
We are a service for exchanging cryptocurrency, payment systems and banks, not a full-fledged trading exchange. We have our own exchange rates, if you are not satisfied with the rate, no one forces you to make an exchange. Let us repeat, all reserves are relevant on the site.