You need to do two main things:
- A confirmation post from the Freebitco.in team, three members of the team listed above.
- A position description for your account (in text) like the freebitco.in PR account has with "freebitco.in Official PR Account"
It will help everyone to know you are one of team members, and can help impersonating attacks in future too.
Over time, I think people will get to know the freebitco.in support team well. But I agree with your suggestion, having a specific description in the account profile will make it easier for customers to get to know the customer support team.
From the account name "CSFBC", I think it represents "Customer Service Freebitco.in". But first, welcome to the forum and congratulations on your new job. I really hope that many issues are resolved fairly when casinos have customer support representatives on the forum.
I think it's more like "Customer service for freebitco casino", but still, the abbreviation doesn't really stand out if you ask me, most especially when it comes to forum members being able to know or differentiate normal regular users from the customer support, that Monika still looks more like it's a normal user if you ask me.
What would have been more appropriate as a username for the customer care would be "Freebitco CM" or "Freebitco CS", the "CM" simply means "Community manager", while the "CS" simply means "Customer support".
Any usernames like in the two I mentiond would have been very OK and users on the forum would have found it easier to recognize the customer care amongst other regular users commenting on the thread.
Anyways, it's all good still, the most important thing afterall is the fact that we now know that the management of Freebitco is making an effort to fix their issues, and think this is a welcome development.