Hello, yesterday I tried to contact a new member of technical support, in the main discussion thread, since I don’t have the opportunity to write to him in direct messenger. At this moment I have not received a response. Compensation has also not been received until now.
Now you're a Jr. Member, so perhaps you can message them now.
I know the events are being blamed on the user, but there seems to be much more to it than that, like perhaps some kind of hacker (whether an insider or outsider, we don't know) was able to insert some malicious code into the website & cause people to send coins to addresses that weren't theirs.