Let me answer these questions together. For me, I do not have any issues with my casinos and sportsbooks and I do not think I have ever had it because I always do what is right and be one step ahead of them in their excesses. But for so many people's issues that I've seen, what I would like to talk about are the KYC and the VPN issues which I believe casinos/sportsbooks should be fairer about than what they are doing now.

1. For the KYC, I think they should mandate the completion immediately after registration, or in the worst case allow the customer to gamble with them for a maximum duration of 3 months with regular weekly reminders to assure their seriousness. Otherwise, such a gambler should be asked to withdraw his money, not that they will seize the money to themselves until it is done. That is never fair to me.

2. For the VPN, I think a whole lot of cheating is attached to it. If they are not afraid of VPNs for hacking reasons, I do not think it is fair to use them as a means to seize customer's money. The worst, send their money back to them and end the cooperation with them, which is justifiable. Also, if multiple accounts are detected due to VPN, they have the system, so why not investigate? I am sure the true investigation will reveal whether or not they are the same person instead of acting harshly.