any chance you can provide screenshots of the evidence backing up your claim? this has been asked multiple times by several forum members but you seem to ignore those requests. don't get me wrong, I am not saying that you are lying but it is extremely important to provide evidence on the accusation you are making so people can take your complaint seriously.

I saw you posted a "conversation" between you and metaspin support, it would be better if you took a screenshot of your conversation with their support and then posted that screenshot here.