Just as you mentioned that some casino users who are new are lazy to explore, there are also casino users who are lazy to read guides and watch tutorial videos, they just end up skipping all those parts and want to hurriedly use services and play games that they do not understand. Majority of this people are the ones who end up with complaints sometimes.
If there's a good attitude towards reading and watching tutorial guides, many new gamblers will not experience some problems that they end up experiencing with gambling platforms, or have some complaints about casinos that they end up having.
In fact, this kind of public is one step beyond my thinking level. But I cannot disagree with this that the number of such users is high and I will also say that if they skip the tutorial or guidelines explained so well then it is stupid. Sometimes we see scam accusations against reputable casinos in the forum and later it turns out that the problems have occurred due to their not following the terms and conditions.
I think that in order not to face such situations, all users should first check the terms and conditions of the casino they are going to invest money in and also check the tutorial videos if there are any tutorials on the things they don't understand.