Sorry mate. I read through the response they gave, and it's not satisfactory enough to warrant them to block your account. Maybe you should take the case to sites Askgamblers who can act as mediators. Let them look at the evidence produced by Bitz that shows that you indeed took advantage when making the bets.
A.
https://www.askgamblers.com/casino-complaintsArrived at the same conclusion basing only with the reason why they've blocked your account and from what I see in that reason it's probably not a sincere or specific response, this is probably one of those responses where it's so generalized that it's not really the reason and in fact, they really don't have any reason why they have to block your account. Totally agree with this one recommendation because it would be helpful if other people or organization would get involved that the one that's in the hot seat is going to have to quickly respond or deal with the problem.
I have written complaints on these sites. But the answers are the same