Even if the protocol itself is entirely Trustless, it still requires Trust for the majority of users.  Because most of us do not possess either the time or knowledge to verify by ourselves, so most of us will still rely on what more knowledgeable people WE TRUST say about it and its legitimacy.

Bitcoin is Trustless too.  Right?  But how many times do you check the Source Code to see whether there is any malicious line of Code in the last version of the Bitcoin Core?  How many times did you ever check the Open Source code of Wasabi before installing it?  Most of us rely on our Trust and verify the Signatures, but almost never if ever at all do we verify the Coding.

So if Wasabi sold themselves out to the Enemy, the Trust between us is now gone.  This makes it extremely hard, just as you say, to get all the previous Customers and Users back.  Simply because if you have been fooled once already and felt betrayed, you are going to try to avoid falling in the trap a second time.

And even worse than that is how Kruw handled every single contradictory discussion.  If I was extremely mad at what they have done back when they decided to fund Blockchain Analysis, Kruw only made the situation worse by convincing me there is something very wrong about them and their intentions.  In my opinion, their reputation is forever tainted now and the damage is irreparable, so Wasabi is probably going to die off in a matter of months or years at most.

What can I say.  Congratulations to Kruw.  If Wasabi announcing Censorship was like a hammer to the fingers, Kruw hit the final nail in the coffin by picking words, avoiding facts and questions, evasively answering only questions that put him or Wasabi in a good light et cetera.  Give him a raise Wasabi, because a significant portion of your fall off is his merit.