After I loosed that time, they stopped to ask this one. BUT offered good bonuses, may be 5000 or 10000 usdt on my balance. Support do not asked somethign about some "accounts". They use this trick to scam players. I found other complains in last few days about absolutely same story. but with smaller amounts.
Ok, so it's actually never cleared [be it through enhanced KYC or something else] and you've never prove their allegation to be wrong? Their accusation is simply went unaddressed. Your account was previously locked from withdrawal [instead of the whole account being inaccessible], and you use your balance to bets since you can't withdraw them, you lose big, and the situation with multi-acc simply vanished?