As of now, still no update. I've pinged icopress.
If it's Ethereum, they recently had problems with ETH nodes working. In addition to stating that it was resolved, their advice was to avoid an ETH swap until further notice.
10-06-2024 ETH node degraded performance Due to low quality code being committed by the contributor "Holiman" to the main Ethereum repository (go-ethereum), our ETH node is experiencing instability for last days affecting orders involving ETH and ERC-20 tokens. Any orders created to receive or send these currencies may face deposit detection and payout delays till the situation is reviewed and resolved. If you don't want to experience unexpected order delays, please do not trade ETH on our platform till the further update of this notification. Ticket response times related to ETH and ERC20 currently vary from 12 to 24 hours.
UPDATE: The transaction broadcasting issue was resolved by implementing a patch to the bug that the core developers refuse to fix or admit as an issue. The Go-ethereum core development team is the most incompetent team in the industry. There is even no point to report issues to them at all. Our service has currently no issues.
In the meantime, an update was added that there are no more issues on their platform, so it is quite possible that as paid2 says, they are late with the answers due to too many support ticket requests.