Casino Guru finished the investigation. [...]
To be fair, they rejected it due to [from what I think happened] the complexity of the case and the lack of verifiable proof from Stake's side. I think CG consider themselves unauthorized to make the final ruling and suggested OP to reach to the licensor. The complete final words from CG was,
Dear everyone,
After thoroughly reviewing the case and all the evidence provided by the casino, we have decided to reject this case. While the casino has chosen not to disclose the specific reasons for the account closure, I can only share that the documentation submitted by the player exhibits signs of inaccuracy and lack of integrity. Unfortunately, this case is too complex for us to resolve conclusively. Given the substantial evidence, we are compelled to uphold the casino's decision.
Dear Soffaspillern,
I'm truly sorry we couldn't be of more assistance in this matter. I understand that our decision may be neither satisfactory nor fully understandable to you. However, I recommend contacting the Curaçao Antillephone N.V. Gaming Authority, as the casino operates under a license issued by this authority. You can submit an official complaint by emailing
complaints@gaminglicences.com. The Gaming Authority generally has more resources and tools to assist players with their issues.
Please let me know if you need help with submitting the complaint or if you would like to share how they responded. You can reach me at
jakub.m@casino.guru.
Once again, I apologize for any inconvenience caused.
Best regards,
Kubo