Hi holydarkness,
To maintain the integrity of our processes and prevent the occurrence of multiple accounts associated with the same user, we cannot fully disclose our methods publicly. However, we can confirm that, in addition to our Know Your Customer (KYC) procedures, we employ various measures and multiple software solutions. This was applicable in this particular situation.
Kind Regards,
Metaspins Customer Experience Team
Yeah, I'm fully aware of it, that you can't disclose your detection method to avoid future abuses. Fortunately, that's not what I asked. I simply asked if it's true that OP was previously accused of multi-acc, which the allegation never got addressed or defended, it simply disappear. And if the answer is yes, then why?
The account has been closed for a valid reason, and we have informed the customer about this decision. We believe everything has been addressed, so no further discussion is needed.