First of all - you need to move this thread to the Scam Accusations board. My hope is that their representatives will respond to your complaint in a timely manner - but why are you complaining now?

Move thread here: Bitcoin Forum > Economy > Trading Discussion > Scam Accusations

Your problem could basically worth complaining about several years ago – but you come and complain after a few years and we never know if during that time you were still active at the casino. There's some rule in the ToS that accounts will be considered inactive for a certain period of time and will be deleted - but I'm not sure what happens to you.