It seems that Cloudbet has had many issues before since 2019 if you search Cloudbet scam you can find many results but most of the people who have some issues not similar to yours have been resolved. So they can maybe able to resolve this case if I were you try to bring one of their representative into this thread you can contact him from this link below

- https://bitcointalk.org/index.php?action=profile;u=154563

Pretty bad it seems their account just logged in one time this year but no active response from him and I saw many posts that said this cloudbet is a scam.
Why not try to bring this case on their own announcement thread and maybe someone might be able to help you check the link below.

- https://bitcointalk.org/index.php?topic=333552.7820