I'm not cloudbet, basically what I response is always my own perspective.

It's always a failed feature or plan same as on project crypto, they doing these with a few things but not gain a good interaction based on situation and decide to stop it by changing with other system. However this one is about (casino) and since collecting points is risking some losing money they should came out with a solution alternative perhaps there should be some swap or compensation with certainly time for a user to redeem the point left until passed the deadline and they can deleted all the point.

Mostly like that, but you know (cloudbet) is already drowning from my perspective. They have fewer users, cannot compete with other casino and can be proved by how inactive on social media and responses or updates. Nothing is really cannot do, but at least you can give them a bad review so people avoid playing on there.

You can contact from the response you have based the screenshot, but don't hope to hope from my two cent.