Not gonna happen, the chances are small. You can see by the chat proof, they're not keeping the word they are said.

Suggestion for you by my last post.

Make these contacts it's your last attempt because the chance and hope based on how they interact and response is really small. Don't forget to tell them you're gonna make a negative review because is already being proved by the screenshot they're changing any rules or information by themselves. If they still not give you the best solution, or give them what they has been told to you.

Just make a negative review to them by creating a thread in scam assumption, to make people aware about the situation and how they're solving the case. Hopefully no one in the future got some problem while using their platform.