Hello community, first of all I'm sorry for my English is not the best I know...but I have this issues with @cloudbet I don't know if anyone have the same issues and if have let me know how I can resolved. In 2014 I start playing a lot of bitcoins in 2015 I reach 2.0 millions of point loyalty. In that moment contact me from cloubdt support. I can ask a phone and then send me to my house . But never I get that phone because tell me I need reach a new level 2.6 millions. And when reach never send me.. 2 years later I still asking when I can redeem my points and always told me in future you can. Now seems futures come... and they say i lost all my points because I don't play like the others years.. but I play all the rest of year at least something for don't loose anything. Now they tell me I have 0 point. But why in 2022 I have a chat when tell me cloudbet 2.6m can't be lost...and now tell me I lost?? Why in 2015 have 2.6million and 2017 have 2.6 millions too but in 2024 I have 0? Why if not program exist offering redeem point when they made a program for redeem why my point dissappear? Don't need exchange first? Anyone can give me your thoughts? What I can do? I only asking free bet or cashback I'm not asking millions of dollars... but seems they never want give anything back to me.. because I play at different price like now... please any advice for ne?? I have emails from them. Chats. Pictures to many.. I can see a lawyer? Thanks I appreciate everything.
Well, this is not the case of cheating you with your deposited money, so hiring a lawyer may not be a smart decision, you may only pressure them more to give you something little if possible. Have you even read their terms and conditions about these points offerings to know how it works? Mind you, these casinos are cunning, they often like to update these terms and conditions often, and to the point that they might make it possible to rightfully set the points back to zero using some undeniable definitions to back it up. Actually, updated terms and conditions should not affect the points that were previously gotten before the existing ones, but in reality, it is not so with many casinos.
This is why you see most of these casinos lying about their regulation or moving to countries where regulations are weak so that they can do and undo with no one dares challenge them. Had it been this happened in a country where strict law is being practised like in the US/EU, of course, you have a case and you will even charge for damages and emotional effects to make them pay more than they owe, but of course, as I said, they will always dodge such countries to perpetrate these kinds of ignoble acts.
Conclusively and in summary, since this is a clear case of cheating if all you said is true, except they operate from a sane country with true regulation, the chance of getting it back is so low. You might want to move on.