The explanation of cloudbet support is ridiculous especially the part when the loyalty points accumulated decreases when you are not playing. I mean those accumulated points is resulted by wagering and loyalty which players earned so they don’t have the right to remove it when a players got offline.

They should honor those points since that is earned and not rewarded by the casino without any wager from player.

Also, they should convert those previous points to the current system since it looks like they use the new format to scam all players to remove the benefits that they earned previously.