Seems new problem with KYC denied with the cases convicted of any crime, usually denied KYC on crypto.com and WhiteBit exchange because your document such as passport or ID card not clearly or get double submitting before. I have Crypto.com verified account by using ID card without problem for the first time verifying, seems you need to try with difference document such as driving license or using ID card has possibility more useful approving your verifying account.

Its difficult for trading when your account can't verifying yet and how possibility for purchasing bitcoin without use CEX exchange market, you must try with difference document and wish any space for both exchange between Crypto.com and Whitebit approving your verifying document without any unbelievable cases.